How to Troubleshoot QuickBooks Error 15225?

QuickBooks error 15225 occurs during payroll updates. It is a QuickBooks 15xxx error. You might see this error because of network connection problems, incorrect internet settings, or outdated security certificates.

Causes of QuickBooks Error 15225:

• Incorrect settings in Microsoft Internet Explorer block downloads.

• QuickBooks cannot verify the digital signature of downloaded files.

• Unstable internet connection.

• Incomplete QuickBooks installation.

• Corrupted Windows Registry.

Before you start, create a backup:

• Open QuickBooks Desktop.

• Go to the File menu.

• Select Back Up Company.

• Choose Local Backup and click Next.

How to fix QuickBooks error 15225:

Method 1: Update QuickBooks in Safe Mode

• Restart your computer.

• Press F2 repeatedly to open Advanced Boot Options.

• Select Safe Mode with Networking and press Enter.

• Open QuickBooks, go to Help > Update QuickBooks Desktop.

• Click Update Now, check Reset Update, and click Get Updates.

• After downloading, click Install Now and then Close.

Method 2: Add Intuit as a Trusted Site

• Open Internet Explorer.

• Click the Gear icon > Internet Options.

• Go to the Security tab > Trusted Sites > Sites.

• Add these domains:

  • US users: .quickbooks.com and .intuit.com

  • Canadian users: .quickbooks.ca and .intuit.ca

• Click Add, Close, Apply, and OK.

Method 3: Install QuickBooks Digital Security Certificate

• Find QuickBooks.exe on your computer.

• Right-click and select Properties.

• Go to the Digital Signatures tab and select Intuit Inc.

• Click Details > View Certificate > Install Certificate.

• Follow the prompts until Finish.

• Restart your computer and try updating QuickBooks again.

Method 4: Configure Windows Firewall Manually

• Open Start menu, search for Windows Firewall.

• Go to Advanced Settings > Inbound Rules > New Rule.

• Choose Port, click Next.

• Select TCP and enter ports based on your QuickBooks version:

  • 2020 and later: 8019 and dynamic ports

  • 2019: 8019 and dynamic ports

  • 2018: 8019, 56728, 55378-55382

  • 2017: 8019, 56727, 55373-55377

• Click Next > Allow the connection > Next.

• Check all profiles > Next.

• Name the rule and click Finish.

Method 5: Clean Install QuickBooks

• Open Start menu, search Control Panel.

• Go to Programs and Features > Uninstall a program.

• Select QuickBooks and click Uninstall/Change.

• Follow prompts to remove QuickBooks.

• Reinstall QuickBooks Desktop.

Method 6: Repair QuickBooks Desktop

• Open Control Panel > Programs and Features.

• Select QuickBooks and click Uninstall/Change.

• Choose Repair and click Next.

• After the repair, restart your computer.

Method 7: Clear SSL State in Internet Explorer

• Open Internet Explorer.

• Click Gear icon > Internet Options > Content tab.

• Click Clear SSL State and confirm.

• Close and restart Internet Explorer.

• Try updating QuickBooks again.

If the error continues, contact QuickBooks support at +1800-961-4963 for expert help. The support team can assist with all QuickBooks errors and ensure your software works smoothly.